We recognize that customer satisfaction is the most important cornerstone for its growth and that customer focus is one of the core values that we at Gcure value and hope to uphold. However, we strive to provide the best customer experience on our part. If you have any issues or concerns with our services, we encourage you to consult this policy, which provides detailed steps to resolve customer complaints. The Company’s customer service policy has been formulated in accordance with government guidelines and other applicable customer service laws. The policy outlines the framework for handling customer complaints.
The company defines customer complaints as a lack or gap in the promised level of service to the customer. Complaints can relate to failure to meet promised response time, failure to meet customer request, payment concerns, etc. clarified that the Company is an intermediary that connects sellers with consumers through trading of pharmaceutical products and that we do not control or own any products sold through our platform. We are the responsibility of the seller/retail partner and we will do our best to resolve any product-related concerns through them.
